Automation & workflows · WhatsApp automation
WhatsApp that answers, reminds and updates.
Order updates, reminders, support and catalogues on WhatsApp, built on the official WhatsApp Business Platform and connected to your systems.
WhatsApp automation
Is this right for you?
A good fit when
- Your customers already message you on WhatsApp.
- Staff send the same updates and reminders by hand.
- You want quick answers to common questions.
- You want orders or bookings to come in through chat.
Not the best fit when
- You want to message people who haven't agreed to hear from you. WhatsApp's rules forbid it.
- Your customers mainly use email.
- The free WhatsApp Business app on one phone is enough.
WhatsApp automation
What we build
Notifications
Order, payment and delivery updates sent automatically.
Reminders
Appointments, renewals and payments due.
Support bots
Answers to common questions, with hand-over to staff.
Chat ordering
Catalogues, carts and payment links inside the chat.
WhatsApp automation
How we build it
Official platform
The WhatsApp Business Platform, with approved message templates.
Consent
Opt-in and opt-out handled properly.
Connected
Linked to your CRM, store or booking system.
Shared inbox
Staff can take over any conversation.
Options
Compared with the alternatives
| Question | WhatsApp Business Platform | WhatsApp Business app |
|---|---|---|
| Many staff on one number | Yes | Limited |
| Automation and integrations | Yes | Basic |
| Message costs | Charged by Meta for some messages | Free |
Questions
Questions people ask
Do we need approval from Meta?
Yes. Your business and message templates are verified through Meta, and we guide you through it.
Can we keep our existing number?
Often yes, after moving it from the WhatsApp app to the Business Platform.
What does sending messages cost?
Meta charges for some message types. We'll explain the costs for your use case before you start.
Keep exploring
More automation & workflows
Talk to us about WhatsApp automation.
We reply within one business day.